We thank you for paying via Direct Deposit, Visa, Mastercard or PayPal.

We are unable to offer payment upon delivery as our couriers are not equipped to receive payments. Full payment is required before your order is dispatched.

Please email your order to sales@milandirect.co.uk
Don't forget to include the following information:
    * Contact Name
    * Delivery Address
    * Phone Number
    * Order Details
We will reply with a custom invoice and instructions on how to make payment within 24hrs.

From time to time we release promotional discount codes to members of our mailing list. If you would like to be emailed a discount code you can subscribe to our mailing service on any page of our website.

The Order Confirmation email that you receive when you make an order is a valid UK Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our sales team on sales@milandirect.co.uk with your request.

The Milan Direct website uses SSL Encryption and has the VeriSign Secured Seal.
All payments made on the Milan Direct website are processed by the eWay Payment Gateway which is highly reliable and secure.

Our VAT is 975 0310 28

Due to occupational health & safety (OHS) regulations at our warehouses we are unable to facilitate pickups of our furniture.  All orders must be delivered using our extensive courier network.

We offer UK wide courier for all products in the Milan Direct range. All items are usually dispatched within 24 hours of payment. To easily calculate your delivery, simply enter your county at the checkout screen.

As UK's LARGEST supplier of Modern Classic Designer Furniture, we are able to negotiate with our logistics providers the UK's best delivery rates. The more we grow, the lower our rates will go, and these savings are directly passed back to our customers!

Yes, freight costs include full insurance.

Dispatches occur Tuesday to Friday excluding public holidays.

Please allow 2-5 business days for your order to arrive. You will receive a tracking number as soon as your purchase is dispatched, so that you can monitor & track your order in real time.

We strongly recommend someone being available to accept delivery as we use a secure courier who requires a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.

By close of business on the day your order has been dispatched, you will receive an email from our courier with full tracking details and information so that you can monitor your order online and in real time.

With Milan Direct’s professional team of buyers, we are able to source any furniture piece worldwide. If there is an item that you wish to purchase that is not currently on our website, send us an email to ‘sales@milandirect.co.uk’ and we will be happy to discuss further.

Likewise, if there is a variation of a product which we do have on our website, contact us to discuss your options as at Milan Direct there are many choices!

Milan Direct is an internet business and for that reason we do not have a showroom or a store to view our products.  By eliminating these overheads we are able offer prices far lower than traditional retailers.

Our popular reproduction Eames and Barcelona series use a combination of synthetic leather and premium Italian leather.

Our Premium models predominately use a top grain Italian leather whilst the Classic versions are constructed with a top quality synthetic leather.

Synthetic leather is man-made and is an extremely durable material and very hard to tell apart from the premium Italian leather.

Irrespective of which material you choose, we are confident that you will  be 100% satisfied with your purchase and are pleased to offer a 7 day money back guarantee on all purchases.

By signing up to the newsletter you will be first to hear about all new product releases, sales and MD news!

As UK's largest supplier of Modern Classic Designer Furniture we specialise in furniture production and as such our product range will only ever include the best value furniture in the UK.

ll Milan Direct products are backed by a 12 month comprehensive warranty. For extra peace of mind, we also offer extended warranty options on all products.

Milan Direct warrants all goods for a period of 12 months under normal usage, to be free from defects in material and workmanship. Milan Direct’s liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge.

This warranty does not cover:

   1. Normal wear and tear;
   2. Damage arising from abnormal use, or abuse;
   3. Products which have not been maintained, or which have been modified;
   4. Any indirect or consequential loss.

This warranty applies only to the original purchase. Proof of purchase is required. All works carried out by a party under instructions from Milan Direct will be covered by the 12 month warranty on workmanship and repair. If the workmanship of the repair is deemed by Milan Direct to be faulty a new item will be provided. All other warranties, express or implied, are excluded.

Milan Direct is committed to the excellence of our products and providing first class customer service coupled with unbeatable value.

A very responsive after sales department is available to help you with any queries after your purchase. Most issues are resolved within 1 business day. For extra peace of mind, we also offer extended warranties for any products in our range. Contact us at support@milandirect.co.uk if you require any assistance with your product after purchase.