Frequently Asked Questions

Payment and Purchasing

  • Q: What Payment Methods Are Accepted?

    We thank you for paying via Direct Deposit, Visa, Mastercard or PayPal.

  • Q: Can I Pay For My Order Upon Delivery?

    We are unable to offer payment upon delivery as our couriers are not equipped to receive payments. Full payment is required before your order is dispatched.

  • Q: How do I pay with a bank funds transfer?

    Please email your order to sales@milandirect.co.uk
    Don't forget to include the following information:
        * Contact Name
        * Delivery Address
        * Phone Number
        * Order Details
    We will reply with a custom invoice and instructions on how to make payment within 24hrs.

  • Q: How Would I Go About Acquiring a Discount Code?

    From time to time we release promotional discount codes to members of our mailing list. If you would like to be emailed a discount code you can subscribe to our mailing service on any page of our website.

  • Q: If I purchase a Milan Direct product, will I be supplied with a Tax Invoice?

    The Order Confirmation email that you receive when you make an order is a valid UK Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our sales team on sales@milandirect.co.uk with your request.

  • Q: Is It Safe To Make Credit Card Payments Online?

    The Milan Direct website uses SSL Encryption and has the VeriSign Secured Seal.
    All payments made on the Milan Direct website are processed by the eWay Payment Gateway which is highly reliable and secure.

  • Q: What is your VAT?

    Our VAT is 975 0310 28

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